Developing Skills in Security Management

Security Management Stage 1 (Postgraduate University Accredited)
“The course is EXCELLENT content & procedure wise. A MUST for the Security Manager.”
Corporate Security Manager, Manufacturing Company

18 – 29 January, Bahrain
9 – 20 March, Cape Town
23 March – 3 April, UK
http://www.arc-tc.com/pages/university_acredited_sm.asp#sm1

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Security Management Stage 2 (Postgraduate University Accredited)
“The SM2 was challenging ….overall a very successful
programme and highly recommended for security professionals..”
Security Manager, Multinational Oil Company

9 – 20 February, UK
http://www.arc-tc.com/pages/university_acredited_sm.asp#sm2

***

Security Management Stage 3 (Postgraduate University Accredited)
“Excellent presentation of topics. Leant a lot, especially when focussing on the more strategic elements.”
Security Manager, Logistics Company

9 – 20 February, Kuala Lumpur
11 – 22 May, UK
http://www.arc-tc.com/pages/university_acredited_sm.asp#sm3

***

Security Coordination and Management
“Not only a learning experience, but one of the most enjoyable courses I’ve been on.”
Company Fire Prevention & Security Manager, Manufacturer

23 – 27 February
http://www.arc-tc.com/pages/other_accredited_sm.asp#s1b

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Retail and Supply Chain Management
New Course - Conducted by Barry Vincent MSc, MA and Mike Goodman MSc - former heads of security with leading international retailers and specialists in supply chain and distribution

27 – 29 January
http://www.arc-tc.com/pages/other_accredited_sm.asp#s6

For details on any ARC course, or to make a booking, contact Janet.

Many more courses can be found at www.arc-tc.com

Retail Security – Best Practice Hints and Tips

Keep alert for suspicious or abnormal behaviour such as:


- Constantly looking around watching staff
- Appearing nervous
- Taking little notice of products
- Wearing clothing inappropriate for the time of year that may be used to hide goods
- Carrying a large bag
- Carrying a coat over their arm or shoulder
- Repeatedly refuses your offers of help
- Wheeling around a baby buggy when a shop baby trolley is available
- Appearing to have concealed an item
- Spending a long time browsing



Measures to discourage shoplifting…



- Good customer services - Always acknowledge the customer and regularly ask if they need help. Do this if you are suspicious of a customer;



- Secure stock - Make sure the shop is tidy, well lit and laid out so all areas are visible from the CCTV cameras. High valued items can be held behind the counter;



- Warehouse and store rooms - Always escort deliveries and follow the security rules in this area. An authorised touch pad lock should restrict these rooms.



- At the checkout - Take out high value notes regularly and store in a safe. Be observant of baby buggies and the bottoms of trolleys. Check items that appear cheaper than you think they should be. Never turn away from an open till draw. Look out for fake notes. Check card and cheque signatures carefully. Tills should be protected from the customer by screens. Do not count cash in front of customers.



- Banking security controls - Anchor safes to the floor. Use a professional service to collect cash from your shop and where this service is not available bank at different times of the day and never alone or in a work uniform. Don't carry cash in bags that are obviously bank bags.

- Key control - Don't leave keys in doors, on counters or in drawers. Sign a register for any keys. Keep spare keys in a secure cabinet. Safe and security room keys should not be left on the site over night.



- Other - If you are suspicious of a customer make them feel nervous by walking passed them, talking on the phone and letting them see you do it. Also let them see you walking near the shop exit and talking to other staff. Thieves may try to rush you to avoid noticing forged notes etc, so always take your time.



What to do if someone becomes abusive or threatening?



- Try to separate yourself from the offender (e.g. get behind a counter)
- Remain calm
- Use methods to diffuse the situation
- Put personal safety first
- Know how to raise the alarm and operate security equipment
- Do not resist or follow violent offenders
- Remember information such as a description of the offender
- Write what happened in the incident book.



Source: http://www.crimereduction.homeoffice.gov.uk/business/business36.htm

For details on ARC Training’s new Retail and Supply Chain Security Course, 27-29 January, led by two former heads of retail security, contact Janet or go to

http://www.arc-tc.com/pages/other_accredited_sm.asp#s6

The Flu Pandemic – Are You Prepared for this Inevitable Event and Dare You Read these Chilling Predictions?

This is what Lloyds of London is saying:

1. A pandemic is inevitable.

2. A repeat of the 1918 event is expected to cause a global recession with estimated impacts ranging from 1% to 10% of global GDP. Most industries will be affected, some more than others. In particular, industries with significant face to face contact will be impacted significantly.

3. The World Health Organisation reports that we have passed the “interpandemic period” and are now in the first stage of the “pandemic alert period”, due to concerns of Avian Influenza H5N1.

4. Taking the 1918 pandemic as an example, it infected around 30% of the population and had a case mortality rate of up to 2.5%. Unusually, it most affected those aged between 20 and 40 (the young and old were affected, but no more than normal seasonal flu). The pandemic killed between 20 million and 100 million people.

5. If the pandemic starts elsewhere, it will probably reach the UK within 2-4 weeks.

6. Until a virus has emerged there are so many unknowns we cannot prepare a vaccine. It then takes several months to isolate the virus and prepare a vaccine; which will therefore not be available to fight the first wave of pandemic.

7. Unlike the 1918 pandemic, global networks, global travel, larger populations, concentrations in cities, large pools of sick or incubating people in buildings or on public transport will accelerate the spread.

According to Lloyds, many businesses are not prepared for this inevitable event which could lead to prolonged employee absentee levels of 50% and many fatalities. Their finding include:

1. Over three-quarters of companies have inadequate plans for coping with a flu pandemic.

2. Around a third of businesses have no strategy at all, while 14% have only rudimentary contingency plans.

3. Around a third of executives are unaware of how their companies intend to deal with the threat, only 22% are comfortable that they are prepared.

For a full copy of the report, contact David.

Business Continuity Management is addressed as a one-day workshop on the Security Management Stage 2 Course. The next Stage 2 course takes place in the UK, 9-20 February 2009. Contact Janet for details.

To enquire about how an ARC associate can assist you in preparing your Pandemic Business Continuity Plan contact David.

Online Business Studies Resource

Great background reading and company case studies available at:

http://www.thetimes100.co.uk/index.php

Topics include:

- Business Ethics and Corporate Social Responsibility
- Using PEST Analysis to Manage External Influences
- Managing Risk through Effective Team-Based Decision Making
- SWOT Analysis in Action

Changes to the Computer Misuse Act Tighten the Noose on Cyber Criminals

A law criminalising denial of service attacks and the supply of hacking tools has been brought into force in England and Wales after a number of delays. The law was already in force in Scotland.

Denial of service (DoS) attacks involve the simultaneous sending of millions of messages or page requests to an organisation's servers. The sudden, massive deluge of information can render website and email servers inoperable.

Read the full story at:

http://www.out-law.com/page-9592

Maritime Hijackings Are Decreasing in Asia

In the Gulf of Aden Somali pirates use automatic rifles and RPGs. In SE Asia it may be knives and catapults. Read the full story at:

http://www.nytimes.com/2008/11/19/world/asia/19asiaships.html?_r=2

Fraud Report Provides Comprehensive Guidance

The word ‘fraud’ is often understood to mean the covert theft of financial assets within business; however, fraud has many facets. Kroll’s Global Fraud Report 2008/2009 examines the world trends in fraud and also provides information on many other aspects of the subject and associated investigations which are an excellent source of guidance and advice.

The report is available in downloadable PDF through the following link, along with other resources concerning issues such as supply chain fraud and investigation procedures.

http://www.kroll.com/library/fraud/FraudReport_English-UK_Sept08.pdf

ARC has a range of Fraud and Investigation courses available throughout 2009 which deal in detail with the issues raised in reports such as Kroll’s and provide an essential tool for those involved in preventing fraud and in managing investigations into suspected fraudulent activity.

The ARC 2009 Brochure http://www.arc-tc.com/pages/documents/ARCTraining2009Brochure.pdf
has more information or contact Janet Ward for more details.