Recently, ARC Training International Ltd was commissioned by a leading multinational to provide security guidelines and standards for their 66,000 employee, $26 billion per year business.Their global security organisation is ‘lean and mean’. They had the concept of what they wanted but not the time to do it.
Unusually, these guidelines were directed not at their security professional team but at the line management and those who act as security focal points at their locations.
Peter Horsburgh CPP, PSP, summed up the requirements for the success of this project:
“No Jargon! No ‘PTZ’, no ‘Bandwidth’, No ‘BLT’. Common sense and a writing style that suits those for whom English is a second language. The target audience are intelligent and dedicated but not security professionals. We had to provide this documentation in a short, usable format which would be fit for purpose. Client input is vital to success and so we constantly consult with them to produce some 40 separate documents and have these meet with the client’s approval.”
Peter’s closing words “It’s easy enough to teach best practice and to put it in the manual but you have to convince line management to use it. They won’t use it if it does not make sense!”
