Source: HStoday.us
Like individuals, organizations often define themselves by how they respond and perform in crisis situations. While no two organizations (or individuals) respond to crises in quite the same way, there are, according to a new report from New York University’s (NYU) Center for Catastrophe Preparedness and Response (CCPR) and The Public Entity Risk Institute (PERI) titled Predicting Organizational Crisis Readiness, a common set of core characteristics which can allow us to predict which corporations and public agencies, whether large or small, will be most capable of resilience when faced with managing crisis or catastrophe.
The first core characteristic of a crisis-ready organization, is awareness and alertness towards the external environment. Crisis ready organizations, says the report, “closely observe their environment so as to be able to predict crises BEFORE they affect the organization.”
Another core quality of resilient organizations is that they have developed a culture “that welcomes error reporting,” and “establishes processes that reward error discovery and reporting and a continual search for system improvement.”
Crisis-ready organizations most often cited by sources additionally were said to have systems in place that help organizations determine what is working and what is not by using objective systems to benchmark, test and measure progress.
ARC Training’s 1-day Crisis Management Workshop takes place on 25th November. For more information on this, or to discuss in-house bespoke crisis management training and exercising, contact Janet Ward.
For a link to the full copy of the NYU report, click below:
https://www.riskinstitute.org/peri/images/file/POCR-finalreport.pdf
