Thursday, February 28, 2008

Keeping Cool in Kuala Lumpur - Crisis Management

As the two-week Security Management Stage 2 draws to a close in Kuala Lumpur, the 13 delegates have been put through their paces in a simulated crisis management exercise. The exercise is based around a multi-site hi-tech manufacturing and retail enterprise, which suffers – in a single day – a series of potentially debilitating events, including a bomb evacuation of the production plant, an armed hold up at a retail outlet, a product recall, and a relocation of the corporate HQ following a gas leak, with all that this entails in terms of maintaining business continuity and the integrity of IT systems.

The 10-hour exercise allowed delegates, within the context of syndicates, to peer-evaluate their decision making skills in a pressurised environment, producing throughout the day some excellent responses to fluid and often simultaneous crisis events.

The course will culminate tomorrow with syndicates producing three-year security plans to secure a notional multi-site enterprise as it embarks on an ambitious expansion plan. The solutions are delivered as “Board-standard” presentations, and, in many cases, represent at least 20 hours of self-directed group private study.